Ao99 Privacy Policy —
How Your Data Is Kept Secure

1. Introduction & Scope

Ao99 ("we", "us", "our") is an online gaming platform operated for players in Bangladesh. This Privacy Policy ("Policy") applies to the ao99 website, mobile app, and all related services.

By creating an account on ao99, using our platform, or contacting us, you are considered to have accepted this Privacy Policy. Please read this page carefully.

Our goal is simple — to keep your personal data secure and to be fully transparent about how it is used. At ao99, your privacy is not an afterthought; it is the foundation of everything we do.

2. Data Collection Details

Ao99 collects your data in three main ways: information you provide directly, data collected automatically while you use the platform, and information received from third parties.

We never collect more data than necessary. Only the information strictly required to provide our services is gathered.

3. Use of Information

Ao99 uses the data it collects for the following purposes:

• For creating, verifying, and managing your account.
• To process deposits, withdrawals, and other financial transactions.
• To improve the quality of our gaming services and deliver a personalized experience.
• To provide customer support services.
• To prevent fraud, money laundering, and other illegal activities.
• To meet legal and regulatory obligations.
• To send promotional offers and newsletters — only with your consent.
• To ensure the security and stability of the platform.

4. Information Sharing Policy Important

Ao99 does not sell your personal data to any third party. However, there are limited circumstances where data may need to be shared:

• Payment Providers: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information necessary to process transactions.
• Legal Authorities: We may be required to disclose data in response to a court order or a lawful request from a government authority.
• KYC Partner: Trusted third-party services may be used for identity verification.
• Technology Service Providers: Contracted vendors providing server, security, and analytics services may access limited data.

All third parties operate under strict data protection agreements with ao99 and may not use your information for their own purposes.

5. Data Security

Ao99 employs industry-leading technical and organizational measures to keep your data secure:

• All data transfers are encrypted using SSL/TLS protocols.
• Stored data is protected with AES-256 encryption.
• 24/7 security monitoring and intrusion detection systems are active on our servers.
• Access to sensitive data is restricted to authorized personnel only.
• Regular Security Audits are conducted.
• Data backups are stored securely in separate locations.

6. Cookie Policy

Ao99's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your browsing experience.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

7. Data Retention Period

Ao99 does not retain your data beyond defined retention periods. Retention periods are determined based on the type of data and applicable legal requirements:

• Data for active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for a minimum of 5 years in accordance with legal obligations.
• KYC documents may be retained for up to 3 years after account closure.
• Non-essential data is deleted within a defined period after account closure.
• Security logs are typically retained for up to 12 months.

8. Your Rights Important

As an ao99 user, you have the following rights:

• Right of Access: You may request to know what personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the use of your data be restricted under certain circumstances.
• Right to Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may object to your data being used for marketing purposes.

To exercise any of these rights, please contact our support team. We will generally respond to your request within 30 business days.

9. Minor Protection

Ao99 does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If we become aware that a minor has created an account by mistake, that account and all associated data will be deleted immediately.

10. Policy Changes

Ao99 reserves the right to update or modify this Privacy Policy, in part or in full, at any time. For significant changes, we will notify you by email or via an in-platform notification.

Continued use of ao99 after any changes constitutes your acceptance of the updated policy. We recommend visiting this page periodically. The date of each update will be noted at the top of the page.

11. Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact our data protection team:

• Email: [email protected]
• Support: 24/7 support is available via live chat.
• Response Time: Typically within 1–3 business days.

We take every request seriously and are committed to resolving any privacy concerns you may have.